Return & Refund Policy

At STAAT, we want you to love what you wear. We are committed to providing you with high-quality products and a seamless shopping experience. If for any reason you are not entirely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return for most items purchased from STAAT within our standard return window. To be eligible for a return, your item must meet the following criteria:

  • 7-Day Window: You must initiate the return request within 7 days from the date of delivery.

  • Original Condition: The item must be unused, unwashed, and in the same condition that you received it. It must be in the original packaging.

  • Tags Attached: All original price tags and brand labels must be intact and attached to the garment.

2. Non-Returnable Items

Please note that we cannot accept returns in the following situations:

  • Expired Window: The return request is made after the 7-day period has expired.

  • Missing Tags: The price tag or brand label has been removed from the product.

  • Altered Condition: The product has been damaged, soiled, washed, or altered in any way after delivery.

  • Free Gifts/Promotional Items: Any complimentary items received with your order are non-returnable.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Log in to your account or contact our Customer Support team via email.

  2. Provide your Order ID and the reason for the return.

  3. Our team will review your request and provide instructions on how to ship the item back to us.

4. Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

  • Approval: If the return is approved, we will initiate a refund to your original method of payment (or store credit, depending on your preference).

  • Timeline: Please allow 5-7 business days for the refund to reflect in your account after processing.

  • Rejection: If the returned item is found to be used, damaged, or missing tags, the return request will be rejected, and the item will be shipped back to you at your expense.